RETURNS

Customers who wish to return their merchandise because they are simply not satisfied with the item(s) may do so within 5 business days from receiving of orders. The merchandise must be in its original packaging and the item must be currently carried on our website. Discontinued, closeout, damaged items, or partial returns will not be accepted. Customers will bear the cost of return shipping and a 20% restocking fee will be applied.

SHORTAGES

Claims for shortages require a copy of the delivery receipt from the trucking company and must be signed by the driver. You must also provide Power Pro Lab customer service representative with a list of items and/or quantities you claim to be short along with a photo. Please email the photo to sales@powerprolab.co. Same conditions apply for damage claims.

LOST, DAMAGED AND/OR DEFECTIVE MERCHANDISE

The customer is responsible for inspecting and counting the merchandise at the time of delivery. Any physical damages or discrepancies such as crushed, opened, loose, or missing cartons must be noted on the delivery receipt.

• Reporting Claims
  Claims for lost, damaged or defective merchandise must be reported to your Power Pro Lab salesperson within 2 business days from receiving of orders. We must also receive a FAX or E-MAIL containing the list of the damaged, defective or missing item numbers, their corresponding quantities and a brief explanation. JC Sales may refer your claim to the freight company after reviewing it.
  
• Claim Requirements
  All claims take approximately 2 to 3 weeks to process.

Claims should include a detailed description, a photocopy of the invoice with the item number(s) encircled and delivery receipt (DR) (all discrepancies must be noted on that receipt). If your claim is for a damaged or defective item, it is important for you to submit a picture and/or sample of the item itself. This serves not only as evidence of damage but also speeds up the claim’s resolution. All claims are determined on a case-by-case basis.

Shipping Policy

Orders are shipped via trucking. Upon completion of your first order and account full set up, a customer representative will contact you regarding the fees. Trucking quotations are estimates based on initial order’s total weight and estimated number of pallets. Estimate transit time will differ depending on shipping location. All orders will be shipped from Florida.