Frequently Asked Questions
Once you provide us with your business information, one of our experienced and knowledgeable sales representative will contact you shortly to complete the order. Your salesperson will discuss the shipping details with you.
Is there a minimum order requirement?
We do require a minimum order of $1,000.
How does your shipping process work?
You can arrange for your own transportation or select our shipping options. We use several regional and national carriers and freight brokerage companies to provide you with the best value options. If the delivery is time sensitive, you must provide the exact date upfront. Our international customers must arrange transportation of their orders. We will load the container for our export customers but we do not handle transportation of exported items.
Does Trend Mart Way ship overseas?
We supply products to exporters but we do not deliver products outside the United States. Customers must take delivery of the products in the United States and must expressly assume responsibility, in writing, for exporting the products outside of the United States and for complying with all applicable U.S. laws, including but not limited to obtaining any export authorization from the U.S. Government and preparing and submitting relevant export documents.
What is your Return Policy?
Customers who wish to return their merchandise because they are simply not satisfied with the item(s) may do so within 5 business days from the date of receiving the purchase. However, return customers will bear the cost of return shipping and a 20% restocking fee. Please note items must be in resellable condition.
Note. Returns will not be accepted without prior contact or authorization from your salesperson. Contact 17868913607
How long will it take to get my order?
After your first order you should receive an email instructing you to send in documents needed to open your account. Upon completing setup of your account, you will receive an email regarding pre-order with freight quote. You can schedule your own pickup at no extra charge. You must approve the freight quote in order for us to begin processing your order. Upon approval of freight cost your order will be completed and be ready for shipment in 24 business hours. Estimated transit time depends on your location. For detailed answers, please contact our customer service line (877-500-9994).
How are freight calculations made?
Freight fee is based on freight carrier and brokerage electronic rate API’s and is based on market rates.
What should I do if some items are missing when I receive my order?
Claims for shortages require a copy of the delivery receipt (DR) from the trucking company, which must be signed by the driver. You must also provide us a list of items and/or quantities you claim with the original claim form within 2 business days.
In the unfortunate case of a shipping shortage, Trend Mart Way can only offer a refund for the purchase cost of the missing merchandise, or credit towards future purchase from Trend Mart Way. We will not ship any of the short shipped items to the customer. Warehouse must complete investigation of video footage and inventory stock check before issuance of approval on any claims.
What should I do if some items are damaged?
The customer is responsible for inspecting and counting the merchandise at the time of delivery. Any physical damages or discrepancies such as crushed, opened, loose, or missing cartons must be noted on the drivers receipt at time of delivery.
- Reporting Claims
Claims for lost, damaged or defective merchandise must be reported to your JC Sales sales representative within 2 business days of the receipt of the purchase. We must also receive a FAX or E-MAIL containing the list of the damaged, defective or missing item numbers, their corresponding quantities and a brief explanation in the original Power Pro Lab claim form. Power Pro Lab may refer your claim to the freight company after reviewing it. - Claim Requirements
All claims take approximately 2 to 3 weeks to process.